Privacy Policy
At Protectra VPN, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.
1. Information We Collect
Device Information
Device model, OS version, and identifiers (e.g., advertising ID) to improve app functionality.
Crash reports and diagnostic data to fix issues and optimize performance.
Connection Data
Non-identifiable data such as connection timestamps, network performance metrics, and server load statistics.
We do not collect or log user traffic, browsing data, or online activities.
User-Provided Information
Details you provide when contacting support, such as your email address or request details.
2. How We Use Your Information
We use collected information to:
- Maintain app stability and performance.
- Provide customer support.
- Enhance the app's security, speed, and server reliability.
- Communicate updates or relevant notifications.
Protectra VPN does not sell, rent, or share your personal data with advertisers.
3. Data Security & Retention
- VPN traffic is encrypted end-to-end to protect your data from interception.
- Diagnostic and technical data is stored securely and retained only as long as necessary to maintain functionality.
- Personal information (e.g., email) is deleted upon request or once it's no longer needed for support.
4. Third-Party Services
We may use third-party analytics and diagnostic tools (e.g., Firebase Crashlytics) to monitor performance. These partners receive only anonymized or aggregated data.
5. Children's Privacy
Protectra VPN is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information, please contact us to remove it.
6. Your Data Rights
Depending on your jurisdiction, you may have the right to:
- Request access, correction, or deletion of your data.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
To exercise these rights, contact [email protected]
7. Policy Updates
We may update this Privacy Policy periodically to reflect legal or functional changes. Continued use of Protectra VPN means you accept the revised Policy.
8. Contact Us
For any privacy-related questions, please contact us:
Email: [email protected]
Website: www.protectra-vpn.com